The Nuvessiae™ support team is available to assist with product questions, order updates, delivery concerns, return requests, and general store inquiries.
Email: service@nuvessiae.com
Phone: (323) 490-5903
Mailing Address: 820 Maple Ave Ste 8, Los Angeles, CA 90014, United States
When contacting us about an existing order, please include the order reference, the email address used at checkout, and a brief explanation of the request. Photographs may also be helpful when reporting an incorrect, damaged, or defective item.
Messages are reviewed in the order received. Sending several messages about the same matter may create duplicate requests, so one detailed message is usually the fastest way to receive assistance.
The mailing address above is provided for written correspondence. Products should not be mailed back without first receiving return instructions from our support team. Unapproved parcels may be delayed, refused, or returned to the sender.
We aim to communicate respectfully and clearly. Customers are expected to provide accurate information and use respectful language when communicating with the support team.