Nuvessiae™ is owned and operated by Shenzhen Heguangli Technology Co., Ltd.; Legal Representative: Liu Dong.
Business Address: Room A355, 3rd Floor, Xinruike Building, No. 32 Taohua Road, Fubao Community, Fubao Subdistrict, Futian District, Shenzhen, Guangdong, China | Customer Support Email: service@nuvessiae.com.

Business Contact

Nuvessiae™ provides support for product questions, order status, shipment concerns, return requests, damaged products, incorrect items, and general store inquiries.

Customer Support Email: service@nuvessiae.com
Customer Service Phone: +86 13546832679
Customer Service Hours: 8:00 AM–10:00 PM

Registered Business Address

Shenzhen Heguangli Technology Co., Ltd.
Room A355, 3rd Floor, Xinruike Building, No. 32 Taohua Road, Fubao Community, Fubao Subdistrict, Futian District, Shenzhen, Guangdong, China.

Support Requests

When contacting us regarding an existing order, please provide the order reference and a clear explanation of the request.

For damaged, defective, or incorrect products, photographs showing the relevant product and issue may help our team complete the review.

Ordinary after-sales requests are handled within 3 business days.

Return products should not be sent automatically to our registered business address. Customers should first obtain return instructions from customer support.