FAQ

Nuvessiae™ is owned and operated by Shenzhen Heguangli Technology Co., Ltd.; Legal Representative: Liu Dong.
Business Address: Room A355, 3rd Floor, Xinruike Building, No. 32 Taohua Road, Fubao Community, Fubao Subdistrict, Futian District, Shenzhen, Guangdong, China | Customer Support Email: service@nuvessiae.com.

What does Nuvessiae™ sell?

Nuvessiae™ focuses on towels, table linens, and related household textile products, including selected bath, kitchen, dining, and home textile items.

How long does order preparation take?

Orders are normally prepared for dispatch within 1–3 business days.

How long does transportation take?

Estimated transportation normally takes 3–7 business days after dispatch. Carrier conditions, destination, customs procedures, weather, holidays, and other external factors may affect actual arrival.

Is tracking available?

Where the selected logistics service supports tracking, available tracking information is provided after dispatch.

Can an order be changed or cancelled?

Customers should contact service@nuvessiae.com as soon as possible. We will attempt to accommodate requests made before dispatch. Changes or cancellation cannot be guaranteed once the order has entered or completed dispatch.

What is the return period?

Eligible products may be requested for return within 30 calendar days after confirmed delivery.

How long does a refund take?

After an eligible returned item has been received, inspected, and approved, the refund is normally processed within 7–10 business days.

What if an item arrives damaged or incorrect?

Contact us with the order reference and supporting photographs where appropriate. We will review the issue and provide an appropriate resolution. Customers will not be required to bear additional return costs resulting from our fulfillment error.

How quickly does customer service handle after-sales matters?

Ordinary after-sales requests are handled within 3 business days.