Nuvessiae™ is owned and operated by Shenzhen Heguangli Technology Co., Ltd.; Legal Representative: Liu Dong.
Business Address: Room A355, 3rd Floor, Xinruike Building, No. 32 Taohua Road, Fubao Community, Fubao Subdistrict, Futian District, Shenzhen, Guangdong, China | Customer Support Email: service@nuvessiae.com.

Return Period

Eligible products may be requested for return within 30 calendar days after confirmed delivery.

Product Condition

To qualify for a standard return review, a towel, tablecloth, table runner, napkin, or other textile product should generally remain unused, unwashed, unaltered, and in suitable original condition.

Items should be free from stains, odors, pet hair, laundering, household residue, cuts, permanent marks, or other signs of use. Original labels, accessories, and packaging should be included where reasonably applicable.

Products that have been washed, used, intentionally altered, or damaged after delivery may not qualify for a preference-based return.

Requesting a Return

Contact service@nuvessiae.com with the order reference, item concerned, reason for the return, and photographs where relevant.

Once the request is reviewed and approved, customer support will provide the applicable return instructions.

Please do not send products directly to our registered business address unless our customer support team specifically instructs you to do so.

Return Shipping

For a preference-based return, the customer normally arranges and bears the applicable return transportation cost.

If an item arrives damaged, defective, incorrect, or materially different from its description, we will provide an appropriate return, replacement, or refund solution without additional return cost caused by our error.

Refund Processing

After an eligible return has been received, inspected, and approved, the refund is normally processed through the original transaction channel within 7–10 business days.

Ordinary after-sales requests are handled within 3 business days.