Nuvessiae™ accepts eligible return requests submitted within 30 days of confirmed delivery.
To qualify, an item must be unused, unwashed, unaltered, free from stains, odors, hair, lint, or other signs of household use, and returned with its original tags and packaging where reasonably possible. Proof of order may be required.
To begin a return, email service@nuvessiae.com before mailing the item. Include the order reference, the product being returned, and the reason for the request. Approved requests will receive return instructions.
For hygiene and quality-control reasons, used or washed towels, face cloths, bath textiles, and other personal-use fabric items cannot be accepted unless a verified defect was present when delivered. Customized, personalized, altered, or final-sale items are also not eligible unless they arrive damaged or incorrect.
Customers are responsible for securely packaging approved returns. Return delivery costs are generally the customer’s responsibility unless the item was incorrect, damaged in transit, or confirmed defective.
Returned items are inspected after arrival. Approved refunds are issued through the original order channel. Original delivery costs are not refundable unless required by law or the return resulted from our error.
If a parcel arrives damaged, incomplete, or incorrect, contact us promptly and include clear photographs. Do not discard the packaging until the review is complete.
Items sent without approval, returned after the eligibility period, or received in a condition that does not meet this policy may be declined.